The 12 Laws of Effective After Sales Service | Customer Service Training | Customer Experience Training
What is an effective after-sales service? It’s just a few simple words, but what do they mean? We are all customers for something....
How To Build Client Loyalty with 5-Star Service | Customer Service Excellence Training
Clients are more loyal to professionals who are proactive about providing service than ones who just react. Our 5-Star client service...
Develop The Habit of Thanking and Complimenting People | Sales Training Malaysia
This has to be one of the greatest qualities of successful people. It takes a big-thinking individual to give another person a thank you...
Why Listening Is So Important In Sales? | Best Sales Training in Malaysia
Why listening is so important during the sales call? We need to make a conscious effort not to just hear what the prospect are saying but...
How Do You Build Self-Confidence? | Sales Skills | Sales Training
It must be remembered that every person progressing through life will from time to time lack confidence. Confidence in many instances...
How Table Manners Can Affect Your Sales | Sales & Marketing Skills Training
People form an impression of your professionalism based on your table manners. Recently, I enjoyed a lunch with several younger...
The Importance of Follow Up After a Successful Sale | Professional Selling Skills Training
Following up is an important part of the process. You’ve made the sale. Now follow up to find out that products and/or services were...
The Art of Listening Skills | Effective Listening Skills
What is Listening? Being listened to is very important to most people. It is a sign of respect and genuine interest. True listening...
Keys to Better Listening for Wants | Effective Listening Skills Training
As already mentioned, listening is more important than asking questions, and asking questions is more important than talking. Yet there...
Listening Is Key to Creating Wants | Listening Skills Training | Customer Service Skills
Almost every book on selling has a chapter on asking questions. Marketing and sales trainers encourage you to ask, “Open-ended...
How to Maintain Awareness and Learning from Experience | Asia's Leading Sales Training
What does this mean? Maintaining awareness is about keeping your eyes and ears open and knowing what is going on in your business. It is...
How to Make an Appointment | Telesales Selling Skills Training
Why are Appointments important? Sales appointments are your opportunity to get in front of your potential customers face to face and...
How to Keep Customers Happy | Sales Management Skills
Why is this important? If your customers are happy with you and the services that you provided, they will remain loyal and keep buying...
The Importance of Active Listening | Effective Listening Skills Training | Sales Training Philippine
Active listening means showing the person who is speaking to you that he or she has your full attention. Remove Distractions In order to...
Dealing Positively with Customer Complaints | Customer Sales Service Training | Customer Service Tra
What is a complaint? A complaint is an expression of customer dissatisfaction. It can be easy to drive customers away if their complaints...
