What Is Customer Service | MAKE POSITIVE CHOICES
Every day there are an infinite number of customer service options. Always choose the positive. Tony Chua was sitting in his favorite...
Customer Service Skills | Customer Care | Make Customers Feel Special
Convert the ordinary into the extraordinary. Do something special for a customer today. Five extra words such as “Really nice to see you”...
Excellent Customer Service Courses | Make A Difference (Be A Little M.A.D.)
If you don’t make a difference you will be the same as everyone else. Be interesting instead. When you are the same as everyone else the...
Customer Service Strategy | Give Customers The Benefit Of The Doubt
Don’t treat customers like criminals. When Richard Lee, a senior citizen, returned a damaged new blouse to the department store where it...
Customer Service Training | Get The First Five Seconds Right
Ensure that a customer’s first impression of you is positive. The first impression should never be the last impression. The little things...
Customer Relations Service Skills | FOLLOW UP
The end of the transaction is not the end of the relationship. Follow up with customers. Too often customers buy something and that is...
Good Customer Service Skills | DELIVER AS AGREED
If you can’t deliver what customers want, all the rest is fluff. Ensure that you deliver according to your agreement with each customer....
Customer Service Skills Training in Malaysia | Create Great Memories For Customers
Anyone who is world-class is memorable. Be memorable! Who has a great memory of you? Human beings are storytellers. Ever since the year...
Quality Customer Service #1 in Asia | Be Totally Honest And Open
Tell the truth at all times and let customers know what is going on. One of the most common complaints from customers is that they feel...
Good Customer Service | BE HOSPITABLE
If you believe in friendly service, behave toward customers in the way you behave toward your friends. Hospitality embraces a warm and...
Effective Customer Service | BE GENEROUS WITH CUSTOMERS
Find a way of showing your generosity to the next customer you meet. In 2003 Happy Computers won the Management Today award for providing...
Excellent Customer Service in Malaysia | BE FLEXIBLE
Be prepared to break the rules and bend the system in favor of customers. While on assignment abroad Sharon Tan, a trainer with a...
Customer Service Training | BE CURIOUS
Be curious about all the little things you can do to make a big difference in the service you provide. The founder of Dell Computers,...
Excellence Customer Service | Answer Calls Quickly
Pick up that ringing phone now. Never allow any phone to ring for longer than five seconds. A five-second telephone response received...
Business Sales Coaching Training Program in Malaysia | Business & Sales Coaching | How You Say I
Use words that form bridges, rather than raise barriers. Whether you’re coaching an employee, meeting with the Board of Directors, or...
