How to Do a Cold Call | Telesales Sales Training | Sales Prospecting Training
Making direct contact with your prospects by telephone can be a good way to research sales opportunities and set up sales appointments....
Excellent Customer Service | Show You Care
Care is the essence of all relationships with customers. Convince customers that you care for them by demonstrating care. Nothing...
Customer Service Excellence Training | Say Something (Create Small Talk)
Initiate the relationship with ten words. Choose something to say. If you can’t find ten words for a customer, that customer won’t come...
Improve Your Customer Service | Practice Good Manners
Ensure that the manner in which you serve a customer is good. “Teaching your grandmother how to suck eggs” is not exactly good manners....
Customer Care Service Training | Personalize Interactions
Add a personal note to every interaction with a customer. Too much customer service is impersonal. The standard letter issued by a...
Customer Service Training Program | Observe Customers
Observe to serve and thus reserve your best for each customer. By observing we learn what is going on and become sensitive to the nuances...
Good Customer Service Skills | Minimize Wait Times
Why make customers wait when most businesses are just waiting to steal your customers? If you see customers waiting today, drop...
What Is Customer Service | MAKE POSITIVE CHOICES
Every day there are an infinite number of customer service options. Always choose the positive. Tony Chua was sitting in his favorite...
Customer Service Skills | Customer Care | Make Customers Feel Special
Convert the ordinary into the extraordinary. Do something special for a customer today. Five extra words such as “Really nice to see you”...
Excellent Customer Service Courses | Make A Difference (Be A Little M.A.D.)
If you don’t make a difference you will be the same as everyone else. Be interesting instead. When you are the same as everyone else the...
Customer Service Strategy | Give Customers The Benefit Of The Doubt
Don’t treat customers like criminals. When Richard Lee, a senior citizen, returned a damaged new blouse to the department store where it...
Customer Service Training | Get The First Five Seconds Right
Ensure that a customer’s first impression of you is positive. The first impression should never be the last impression. The little things...
Customer Relations Service Skills | FOLLOW UP
The end of the transaction is not the end of the relationship. Follow up with customers. Too often customers buy something and that is...
Good Customer Service Skills | DELIVER AS AGREED
If you can’t deliver what customers want, all the rest is fluff. Ensure that you deliver according to your agreement with each customer....
Customer Service Skills Training in Malaysia | Create Great Memories For Customers
Anyone who is world-class is memorable. Be memorable! Who has a great memory of you? Human beings are storytellers. Ever since the year...
