FREE SALES RESOURCES

FREE Sales Training Resources for Sales Effectiveness!

Free Sales Resources

Professional Selling Skills

Sales Management

Key Account Management

Sales Presentation Skills

What Is Customer Service | MAKE POSITIVE CHOICES

Every day there are an infinite number of customer service options. Always choose the positive. Tony Chua was sitting in his favorite...

Customer Service Skills | Customer Care | Make Customers Feel Special

Convert the ordinary into the extraordinary. Do something special for a customer today. Five extra words such as “Really nice to see you”...

Excellent Customer Service Courses | Make A Difference (Be A Little M.A.D.)

If you don’t make a difference you will be the same as everyone else. Be interesting instead. When you are the same as everyone else the...

Customer Service Strategy | Give Customers The Benefit Of The Doubt

Don’t treat customers like criminals. When Richard Lee, a senior citizen, returned a damaged new blouse to the department store where it...

Customer Service Training | Get The First Five Seconds Right

Ensure that a customer’s first impression of you is positive. The first impression should never be the last impression. The little things...

Customer Relations Service Skills | FOLLOW UP

The end of the transaction is not the end of the relationship. Follow up with customers. Too often customers buy something and that is...

Good Customer Service Skills | DELIVER AS AGREED

If you can’t deliver what customers want, all the rest is fluff. Ensure that you deliver according to your agreement with each customer....

Customer Service Skills Training in Malaysia | Create Great Memories For Customers

Anyone who is world-class is memorable. Be memorable! Who has a great memory of you? Human beings are storytellers. Ever since the year...

Quality Customer Service #1 in Asia | Be Totally Honest And Open

Tell the truth at all times and let customers know what is going on. One of the most common complaints from customers is that they feel...

Good Customer Service | BE HOSPITABLE

If you believe in friendly service, behave toward customers in the way you behave toward your friends. Hospitality embraces a warm and...

Effective Customer Service | BE GENEROUS WITH CUSTOMERS

Find a way of showing your generosity to the next customer you meet. In 2003 Happy Computers won the Management Today award for providing...

Excellent Customer Service in Malaysia | BE FLEXIBLE

Be prepared to break the rules and bend the system in favor of customers. While on assignment abroad Sharon Tan, a trainer with a...

Customer Service Training | BE CURIOUS

Be curious about all the little things you can do to make a big difference in the service you provide. The founder of Dell Computers,...

Excellence Customer Service | Answer Calls Quickly

Pick up that ringing phone now. Never allow any phone to ring for longer than five seconds. A five-second telephone response received...

Business Sales Coaching Training Program in Malaysia | Business & Sales Coaching | How You Say I

Use words that form bridges, rather than raise barriers. Whether you’re coaching an employee, meeting with the Board of Directors, or...

Featured Posts

Are You a Top Sales Professional? | Professional Selling Skills Training

How to Network and Get Referral | Effective Sales Prospecting Training

How to Disqualify Prospects & Clients | Sales Prospecting Skills Training

How to Stay on Track of Your Business | Sales Management | Sales Coaching Training

How to Differentiate Your Service | Sales Management Training

How to Design a Winning Proposal | Sales Presentation Skills

Planning Sales Call Improves Success | Effective Sales Planning Training

How to Overcome Rejections | Sales Prospecting Training

How to Turn Prospects into Clients | Effective Sales Prospecting Skills

How Uncovering Prospect Problems | Questioning Discoveries Selling Skills | Consultative Selling Ski

Recent Posts

Spending Time With Prospects For More Business & Referrals | Key Account Management Training | HRDC Claimable

How To Create Closing Strategy in Sales | Win the Sale | Professional Selling Skills Training | HRDC Claimable Malaysia

Why Human Touch is Better Than Using Technology in Sales | Professional Selling Skills Training | HRDC Claimable Malaysia

The Importance Of Knowing When To Sell & When To Negotiate | Consultative Selling Skills | Negotiation Skills Training Malaysia

How to Qualify a Prospect By Asking Effective Questions | Sales Prospecting & Cold Calling Training | Customer Service Training Malaysia

Why Salespeople Don’t Ask For Business After The Sales Presentation | High Impact Sales Presentation Training | HRDF Claimable Malaysia

How To Do Sales Forecasting Accurately | Sales Manager Training | HRDC Claimable Malaysia

The Way You Buy Reflects The Way You Sell | Sales Coaching Training | Sales Courses

How to Overcome Price Objections in Sales | Professional Selling Skills Training | Salespeople Training

The Power To Walk-Away From The Prospect | Sales Prospecting Training | Sales Transformation Asia

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Regional Office, Level 3, Wisma Suria, Jalan Teknokrat 6, Cyber 5, 63000, Cyberjaya, Selangor, Malaysia.

FREE SALES RESOURCES

FREE Sales Training Resources for Sales Effectiveness!

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