Quality Customer Service #1 in Asia | Be Totally Honest And Open
Tell the truth at all times and let customers know what is going on. One of the most common complaints from customers is that they feel...
Good Customer Service | BE HOSPITABLE
If you believe in friendly service, behave toward customers in the way you behave toward your friends. Hospitality embraces a warm and...
Effective Customer Service | BE GENEROUS WITH CUSTOMERS
Find a way of showing your generosity to the next customer you meet. In 2003 Happy Computers won the Management Today award for providing...
Excellent Customer Service in Malaysia | BE FLEXIBLE
Be prepared to break the rules and bend the system in favor of customers. While on assignment abroad Sharon Tan, a trainer with a...
Customer Service Training | BE CURIOUS
Be curious about all the little things you can do to make a big difference in the service you provide. The founder of Dell Computers,...
Excellence Customer Service | Answer Calls Quickly
Pick up that ringing phone now. Never allow any phone to ring for longer than five seconds. A five-second telephone response received...
Business Sales Coaching Training Program in Malaysia | Business & Sales Coaching | How You Say I
Use words that form bridges, rather than raise barriers. Whether you’re coaching an employee, meeting with the Board of Directors, or...
Sales & Marketing Strategy Training | Best Sales Strategy Training | How To Develop & Delive
What is a communication system? A communication system is a planned series of activities that ensure that you keep in constant...
Sales Prospecting Training | The Importance of Follow-Up Sales Call
Follow-up gives salespeople a way to differentiate themselves that is completely within their control. Follow-up is one of the easiest...
Customer Service Training | The Importance of Effective Listening Skills
Listening in sales requires the equivalent of a zoom lens. Effective listening is not the same as efficient listening. Effective...
Sales Negotiation Training & Customer Service Training | The Importance of Effective Listening S
Listening in sales requires the equivalent of a zoom lens. Effective listening is not the same as efficient listening. Effective...
Selling Skills Training | How to Have Effective Sales Conversations?
When it comes to sales, there are many ways to start a sales conversation, and most salespeople always make major mistakes every time when t
Selling Skills Training | How to Develop Sales Questioning Strategy?
To explore the client’s main objectives is to first ask questions that are strategic. But how do you develop the best Sales Questioning Stra
Selling Skills Training | How to Prepare For a Successful Sales Call?
How do you prepare a Sales Call? Do you think to yourself—what does my customer need, what can I position that will make it easy for my cust
Selling Skills Training | Key Strategies to Get Feedback from Customers
Checking, is one of the six critical sales skills. Checking for feedback is an essential sales skill for salespeople who really want to know
