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You’re the boss; you should make the calls, right? You’re paid to make decisions, and you’re responsible for the outcomes. But that...
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What do people buy? When people buy goods and services what is it that they are really buying? It is not so much about what the product...
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Asking good questions is a vital part of effective listening. So, what’s a “good” question? Good question. A good question is brief,...
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What is a referral? A referral is when one of your satisfied customers who trusts and values what you do, actively refers your service to...
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Let’s focused on pricing a service-related business as opposed to pricing products. What are you worth? Pricing can be the most complex...
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The journey begins from where you are now . . . You are where you are now as a direct result of the actions you have taken and the...
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“Don’t get mad; get even,” the old axiom advises. But, there’s an even better way — don’t do either. A worker makes a mistake, and you...
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If you increase your prices you can increase your profit margins. The question is can you do that? People do not buy on price alone and...
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Nobody likes criticism, and complaints often create problems for you. Even so, you should welcome complaints and respond to sincere...
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Hire for aptitude and attitude. Train for knowledge. To be an effective trainer, you must first master the task. If you can’t do it, you...
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Having trouble selling your solutions? Do you have a hard time getting your sales work force to buy into your plan? That’s because it’s...
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Are you willing to go to bat for your employees, to fight for them, to defend them from unjust attacks, and to take your fair share of...
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“Not to decide is to decide,” a theologian named Harvey Cox once said. If you fail to make a decision, you decide by default. You also...
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What does being creative mean? Being creative is all about your ability to come up with ways of doing things differently. It is about...
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What is customer feedback? Customer feedback is the information that you get from your customers about the work that you do for them,...
