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Are you willing to go to bat for your employees, to fight for them, to defend them from unjust attacks, and to take your fair share of...
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“Not to decide is to decide,” a theologian named Harvey Cox once said. If you fail to make a decision, you decide by default. You also...
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What does being creative mean? Being creative is all about your ability to come up with ways of doing things differently. It is about...
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What is customer feedback? Customer feedback is the information that you get from your customers about the work that you do for them,...
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What do you need to be clear about? Having done your market and customer research and decided on your niche market, the next task is to...
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“My people won’t make a move without asking me first.” Is that you? If so, you’re not doing your job as a manager. You’re much too busy...
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“Failure is success if we learn from it.”— Malcolm Forbes As you can see, that quote comes not from a philosopher, but from a successful...
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What is an elevator speech? An elevator speech is you talking about your business in public in an inspirational way. To elevate means to...
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Making mistakes is part of the learning process. Recognizing them is the first important step. Madness has been described as continuing...
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What is a defined gap? So far you have had a chance to think about where you are now with your business and where you want to be in the...
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What if someone very significant in your life, someone with the power to affect your mood and determine your future, gave you feedback on...
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People don’t hate meetings. We say we do. We grouse about having to go to them (unless we called the meeting, and sometimes even then)....
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From the biggest go-getter to the person who just seems to be putting in time, the people who work for you are all motivated by three...
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What is a trusting relationship? A trusting relationship is built when your customers feel connected with you as a person and confident...
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Your job isn’t to correct mistakes, find fault, or assess blame. Your job is to achieve productivity goals by coaching your staff to peak...
