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Understanding the Client Needs and Wants | Sales Management Training | Sales Transformation Asia
Step One: Knowing the “Why” and the “How” Is What You Are Trained to Do Before you start any engagement, ask yourself, “Why did they...
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Speaking Helps Open Doors | Effective Communication Skills
A few years ago, I heard Brian Tracy say that people perceive how much you know on a subject by the way you communicate. If you write...
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Planning Sales Call Improves Success | Effective Sales Planning Training
Different decision influencers need to be approached in different ways. Forgetting to plan the objective of each sales contact or setting...
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The Art of Listening Skills | Effective Listening Skills
What is Listening? Being listened to is very important to most people. It is a sign of respect and genuine interest. True listening...
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Keys to Better Listening for Wants | Effective Listening Skills Training
As already mentioned, listening is more important than asking questions, and asking questions is more important than talking. Yet there...
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Listening Is Key to Creating Wants | Listening Skills Training | Customer Service Skills
Almost every book on selling has a chapter on asking questions. Marketing and sales trainers encourage you to ask, “Open-ended...
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How to Make an Appointment | Telesales Selling Skills Training
Why are Appointments important? Sales appointments are your opportunity to get in front of your potential customers face to face and...
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How to Keep Customers Happy | Sales Management Skills
Why is this important? If your customers are happy with you and the services that you provided, they will remain loyal and keep buying...
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The Importance of Active Listening | Effective Listening Skills Training | Sales Training Philippine
Active listening means showing the person who is speaking to you that he or she has your full attention. Remove Distractions In order to...
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Dealing Positively with Customer Complaints | Customer Sales Service Training | Customer Service Tra
What is a complaint? A complaint is an expression of customer dissatisfaction. It can be easy to drive customers away if their complaints...
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Excellent Customer Service | Show You Care
Care is the essence of all relationships with customers. Convince customers that you care for them by demonstrating care. Nothing...
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Customer Service Excellence Training | Say Something (Create Small Talk)
Initiate the relationship with ten words. Choose something to say. If you can’t find ten words for a customer, that customer won’t come...
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Improve Your Customer Service | Practice Good Manners
Ensure that the manner in which you serve a customer is good. “Teaching your grandmother how to suck eggs” is not exactly good manners....
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Customer Care Service Training | Personalize Interactions
Add a personal note to every interaction with a customer. Too much customer service is impersonal. The standard letter issued by a...
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Customer Service Training Program | Observe Customers
Observe to serve and thus reserve your best for each customer. By observing we learn what is going on and become sensitive to the nuances...