The 12 Laws of Effective After Sales Service | Customer Service Training | Customer Experience Training
What is an effective after-sales service? It’s just a few simple words, but what do they mean? We are all customers for something....
How To Build Client Loyalty with 5-Star Service | Customer Service Excellence Training
Clients are more loyal to professionals who are proactive about providing service than ones who just react. Our 5-Star client service...
The Importance of Having The Sales Right Attitude In Selling | Consultative Selling Skills
Salespeople may know all about their product, they may know all the sales skills from the beginning of time, they may know every closing...
Develop The Habit of Thanking and Complimenting People | Sales Training Malaysia
This has to be one of the greatest qualities of successful people. It takes a big-thinking individual to give another person a thank you...
Why Listening Is So Important In Sales? | Best Sales Training in Malaysia
Why listening is so important during the sales call? We need to make a conscious effort not to just hear what the prospect are saying but...
How Do You Build Self-Confidence? | Sales Skills | Sales Training
It must be remembered that every person progressing through life will from time to time lack confidence. Confidence in many instances...
How Table Manners Can Affect Your Sales | Sales & Marketing Skills Training
People form an impression of your professionalism based on your table manners. Recently, I enjoyed a lunch with several younger...
The Importance of Follow Up After a Successful Sale | Professional Selling Skills Training
Following up is an important part of the process. You’ve made the sale. Now follow up to find out that products and/or services were...
Understanding the Client Needs and Wants | Sales Management Training | Sales Transformation Asia
Step One: Knowing the “Why” and the “How” Is What You Are Trained to Do Before you start any engagement, ask yourself, “Why did they...
Speaking Helps Open Doors | Effective Communication Skills
A few years ago, I heard Brian Tracy say that people perceive how much you know on a subject by the way you communicate. If you write...
Planning Sales Call Improves Success | Effective Sales Planning Training
Different decision influencers need to be approached in different ways. Forgetting to plan the objective of each sales contact or setting...
The Art of Listening Skills | Effective Listening Skills
What is Listening? Being listened to is very important to most people. It is a sign of respect and genuine interest. True listening...
Keys to Better Listening for Wants | Effective Listening Skills Training
As already mentioned, listening is more important than asking questions, and asking questions is more important than talking. Yet there...
Listening Is Key to Creating Wants | Listening Skills Training | Customer Service Skills
Almost every book on selling has a chapter on asking questions. Marketing and sales trainers encourage you to ask, “Open-ended...
How to Make an Appointment | Telesales Selling Skills Training
Why are Appointments important? Sales appointments are your opportunity to get in front of your potential customers face to face and...
